Archive for November, 2012

Scripted Restart of a Hanging Windows Service

Thursday, November 15th, 2012

I’ve been having trouble lately with Adobe ColdFusion 9, in particular an ODBC connection to an Oracle 10g database.  The ColdFusion ODBC Server (the swsoc.exe process) is hanging under load, not only failing to return some queries, but permanently hanging one of its threads. Once they are all hung, the service doesn’t respond at all, and ColdFusion hangs as well.

Temporary solution (until I rewrite the app to use SQL Server) is to restart the ODBC Server service. I’ve been doing that manually when my monitor informs me the site is not responding, maybe 3-4 times per day. But I want to see how it performs if I proactively restart the service every hour. For that, we require some scripting.

The biggest issue is that Windows’ service start/stop/restart interfaces, whether the traditional “net stop” or the PowerShell “Stop-Service” commands, has a very long timeout for stopping a service (looks to be 60 seconds). In the manual case, if it doesn’t stop right away, I go kill the swsoc.exe process and the service restart continues very quickly.  But how to script this?

The trick is to put the restart request in a background job (idea found here), and check on it in the foreground to see if it was successful.  After waiting a shorter period (10 seconds), if it is still in the “stopping” state, then we can kill the process outright and let the restart commence.  Double check (after 5 more seconds) that the service has started, and if it is stopped (the restart failed), specifically start it again.

Start-Job -ScriptBlock {Restart-Service -Name "ColdFusion 9 ODBC Server" -Force }

#give it 5 seconds to stop
Start-Sleep -Seconds 10

$SERVICESTATE = (Get-Service | where{$_.Name -eq "ColdFusion 9 ODBC Server"}).Status
if( $SERVICESTATE -eq "Stopping" -or $SERVICESTATE -eq "StopPending")
    # still stopping so force process stop
    Stop-Process -Name "swsoc" -Force

#give it 5 seconds to start before we try it again
Start-Sleep -Seconds 5

$SERVICESTATE = (Get-Service | where{$_.Name -eq "ColdFusion 9 ODBC Server"}).Status
if( $SERVICESTATE -eq "Stopped" )
    Start-Service -Name "ColdFusion 9 ODBC Server" -Force

Save it as a .ps1 file. Make sure PowerShell allows execution of local scripts (in PowerShell, run “set-executionpolicy remotesigned”).

To schedule this to run, create a new scheduled task:

  • Triggered daily at a particular time, repeat every hour for 1 day.
  • Action is to run a program:
  • Arguments contain the script name: “-File c:\Path\To\Script.ps1”
  • Set to run as Administrator, with highest permissions